Interpreters mitigate risks
In many cases having an interpreter present is a matter of life and death. For instance, if healthcare professionals are not able to communicate properly with their patients, it can lead to misdiagnosis and malpractice treatments. An interpreter that is present, either in person or by video or phone, is able to effectively communicate medical terminology that will ensure proper treatment.
An interpreter can assist with any cultural nuances that provide clarity between the language gap. For example, if a person is in court and not making eye contact, it may be due to cultural differences. An interpreter can confirm whether this behaviour is cultural or defiance.
Professional interpreters have a deep understanding of the cultures that they represent. Furthermore, American Family Physician continues to report: “The use of professional interpreters (in person or via video or telephone) increases patient satisfaction, improves adherence and outcomes, and reduces adverse events, thus limiting [malpractice] risk.”
In today’s climate, access to interpreters allows businesses to service more clients, deeper and further than ever imagined. This deeper engagement allows for inclusion and shows respect for the diverse, rich cultural landscape we live in. Although interpreters are costly for providers, their services are absolutely crucial; neglecting to provide an interpreter is a risk and could be more costly in the end.
Connect for success
Lastly, interpreters don’t just provide translating services. Interpreters bridge the language gap more accurately and effectively while providing a space for people and service providers to really connect. They provide people in need with a voice. Interpreters are the key ingredients to successful practices.