Privacy Policy

Information and data safety

Welcome to Skiwo!

Thanks for your interest in our website (the «Site») and our online marketplace with audio/video/in-person meeting booking services (the «Service»)!

Privacy policy.

This Privacy Policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

Information we collect.

We collect information to provide better services to all our users. This includes,but not limited to: your language, your assignments and a log of when you are online on TikkTalk.
We collect information in the following ways:

Information you give us.

When you sign up, we ask for personal information like your name, email address, telephone number etc.
If you are buying services and want to take full advantage of the business features we offer, you might be asked to provide credit card or organisation details to create a business account or enterprise account.
If you are selling services and want to take full advantage of the interpreter features we offer, you might be asked to provide information regarding your interpretation skills.
Information we get from your use of our services.
We collect information about the services that you use and how you use them, like when you post an assignment, edit your profile, or view and interact with assignments and other content. This information includes:

Device information.

We collect device information such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number. This may be used to associate your device identifiers or phone number with your Account.

Log information.

When you use our services or view content provided by TikkTalk, we collect and store certain information in server logs. This includes details of how you used our services, assignment details, IP address, device information and cookies that can identify your browser or account.

Location information.

When you use TikkTalk, we may collect and process information about your location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide TikkTalk with information on nearby devices, Wi-Fi access points and cell towers.

Unique application numbers.

Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to TikkTalk when you install or uninstall that service or when that service contacts our servers, such as for automatic updates.

Local storage.

We may collect and store personal information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.

Cookies and similar technologies.

We and our partners use technologies to collect and store information when you visit TikkTalk, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as audio/video meeting services or features that may appear on other sites. We use Google Analytics to analyse the traffic to our websites and apps. Information we collect when you are signed in to TikkTalk, in addition to information we obtain about you from partners, may be associated with your Account. When information is associated with your Account, we treat it as personal information.

How we use information we collect.

Collected information is used to maintain, protect, improve and develop new services in addition to protecting TikkTalk and our users.
We also use this information to offer you tailored content – like giving you more relevant assignments and interpreters.
We may use the name you provide for your profile across all of the services we offer that require an Account. In addition, we may replace past names associated with your Account so that you are represented consistently across all our services.
When you contact TikkTalk, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. One of the products we use to do this on our own services is Google Analytics. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer

We will ask for your consent before using information for a purpose other than those that are set out in this Privacy Policy.

TikkTalk processes personal information on servers in many countries around the world. We may process your personal information on a server located outside the country where you live.

Information you share

Many of our services let you share information with others. Remember that when you share information, it may be indexable by search engines, including Google. TikkTalk reserves the right to create public profiles for users after we provide you with different options on sharing and removing your content.

Accessing and updating your personal information

Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.

We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).

Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.

When this Privacy Policy applies

Our Privacy Policy applies to all of the services offered by Skiwo AS («TikkTalk»), but excludes services that have separate privacy policies that do not incorporate this Privacy Policy.

Our Privacy Policy does not apply to services offered by other companies or individuals, including products or sites that may be used by TikkTalk to provide and improve its services, or other sites linked from our services. Our Privacy Policy does not cover the information practices of other companies and organizations who post assignments on our services.

Compliance and cooperation with regulatory authorities

We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities to resolve any complaints regarding the transfer of personal data that we cannot resolve with our users directly.

Changes

Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your implied consent. We will post any privacy policy changes on this page and, if the changes are significant, we will provide a more prominent notice (email etc.). We will also keep prior versions of this Privacy Policy in an archive.

How TikkTalk uses cookies

A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Without them, using the web would be a much more frustrating experience.
We use cookies to remember your search preferences, to make the assignments you see more relevant to you, to count how many visitors we receive to a page, to help you sign up for our services and to protect your data.

Third-Party Services

Use of Intercom Services: We use third-party analytics services to help understand your usage of our services. In particular, we provide a limited amount of your information (such as your email address and sign-up date) to Intercom, Inc. (“Intercom”) and utilize Intercom to collect data for analytics purposes when you visit our website or use our product. Intercom analyzes your use of our website and/or product and tracks our relationship so that we can improve our service to you. We may also use Intercom as a medium for communications, either through email, or through messages within our product(s). As part of our service agreements, Intercom collects publicly available contact and social information related to you, such as your email address, gender, company, job title, photos, website URLs, social network handles and physical addresses, to enhance your user experience. For more information on the privacy practices of Intercom, please visit http://docs.intercom.io/privacy. Intercom’s services are governed by Intercom’s terms of use which can be found at http://docs.intercom.io/terms. If you would like to opt out of having this information collected by or submitted to Intercom, please contact us.

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