Welcome to TikkTalk!
Thanks for your interest in our website (the «Site») and our online marketplace with audio/video/in-person meeting booking services (the «Service»)!
Information we collect.
We collect information to provide better services to all our users. This includes,but not limited to: your language, your assignments and a log of when you are online on TikkTalk.
We collect information in the following ways:
Information you give us.
When you sign up, we ask for personal information like your name, email address, telephone number etc.
If you are buying services and want to take full advantage of the business features we offer, you might be asked to provide credit card or organisation details to create a business account or enterprise account.
If you are selling services and want to take full advantage of the interpreter features we offer, you might be asked to provide information regarding your interpretation skills.
Information we get from your use of our services.
We collect information about the services that you use and how you use them, like when you post an assignment, edit your profile, or view and interact with assignments and other content. This information includes:
We collect device information such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number. This may be used to associate your device identifiers or phone number with your Account.
When you use our services or view content provided by TikkTalk, we collect and store certain information in server logs. This includes details of how you used our services, assignment details, IP address, device information and cookies that can identify your browser or account.
When you use TikkTalk, we may collect and process information about your location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide TikkTalk with information on nearby devices, Wi-Fi access points and cell towers.
Unique application numbers.
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to TikkTalk when you install or uninstall that service or when that service contacts our servers, such as for automatic updates.
We may collect and store personal information locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
Cookies and similar technologies.
We and our partners use technologies to collect and store information when you visit TikkTalk, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as audio/video meeting services or features that may appear on other sites. We use Google Analytics to analyse the traffic to our websites and apps. Information we collect when you are signed in to TikkTalk, in addition to information we obtain about you from partners, may be associated with your Account. When information is associated with your Account, we treat it as personal information.
How we use information we collect.
Collected information is used to maintain, protect, improve and develop new services in addition to protecting TikkTalk and our users.
We also use this information to offer you tailored content – like giving you more relevant assignments and interpreters.
We may use the name you provide for your profile across all of the services we offer that require an Account. In addition, we may replace past names associated with your Account so that you are represented consistently across all our services.
When you contact TikkTalk, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies to improve your user experience and the overall quality of our services. One of the products we use to do this on our own services is Google Analytics. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer
TikkTalk processes personal information on servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Information you share
Many of our services let you share information with others. Remember that when you share information, it may be indexable by search engines, including Google. TikkTalk reserves the right to create public profiles for users after we provide you with different options on sharing and removing your content.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Compliance and cooperation with regulatory authorities
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Without them, using the web would be a much more frustrating experience.