Welcome to TikkTalk!
Information we collect
We collect information to provide better services to all of our users – from figuring out basic stuff like which language you speak, to more complex things like which assignments you’ll find most useful, the people who are currently online, or which interpreter you might like best.
We collect information in the following ways:
Information you give us.
For example, we’ll ask for personal information, like your name, photo, email address, telephone number, birthday or address to store with your account. If you want to take full advantage of the business features we offer, we might also ask you to provide your credit card or organisation details to create a Business Account, which may include your company name and company address. If you want to take full advantage of the interpreter features we offer, we might also ask you to provide information regarding your interpretation skills or qualification details to create an Interpreter Account, which may include your qualification documentation, qualification title, or year it was earned.
Information we get from your use of our services.
We collect information about the services that you use and how you use them, like when you post an assignment, edit your profile, or view and interact with assignments and other content. This information includes:
1. Device information
We collect device-specific information (such as your hardware model, operating system version, unique device identifiers, and mobile network information including phone number). We may associate your device identifiers or phone number with your Account.
2. Log information
When you use our services or view content provided by TikkTalk, we automatically collect and store certain information in server logs. This includes:
- Details of how you used our service, such as your assignment details.
Internet protocol address.
- Device event information such as crashes, system activity, hardware settings, browser type, browser language, the date and time of your request and referral URL.
- Cookies that may uniquely identify your browser or your Account.
3. Location information
When you use TikkTalk, we may collect and process information about your actual location. We use various technologies to determine location, including IP address, GPS, and other sensors that may, for example, provide TikkTalk with information on nearby devices, Wi-Fi access points and cell towers.
4. Unique application numbers
Certain services include a unique application number. This number and information about your installation (for example, the operating system type and application version number) may be sent to TikkTalk when you install or uninstall that service or when that service periodically contacts our servers, such as for automatic updates.
5. Local storage
We may collect and store information (including personal information) locally on your device using mechanisms such as browser web storage (including HTML 5) and application data caches.
6. Cookies and similar technologies
We and our partners use various technologies to collect and store information when you visit TikkTalk, and this may include using cookies or similar technologies to identify your browser or device. We also use these technologies to collect and store information when you interact with services we offer to our partners, such as audio/video meeting services or features that may appear on other sites. We use Google Analytics to analyse the traffic to our websites and apps.
Information we collect when you are signed in to TikkTalk, in addition to information we obtain about you from partners, may be associated with your Account. When information is associated with your Account, we treat it as personal information.
How we use information we collect
We use the information we collect from all of our services to provide, maintain, protect and improve them, to develop new ones, and to protect TikkTalk and our users. We also use this information to offer you tailored content – like giving you more relevant assignments and interpreters.
We may use the name you provide for your profile across all of the services we offer that require an Account. In addition, we may replace past names associated with your Account so that you are represented consistently across all our services.
When you contact TikkTalk, we keep a record of your communication to help solve any issues you might be facing. We may use your email address to inform you about our services, such as letting you know about upcoming changes or improvements.
We use information collected from cookies and other technologies, like pixel tags, to improve your user experience and the overall quality of our services. One of the products we use to do this on our own services is Google Analytics. For example, by saving your language preferences, we’ll be able to have our services appear in the language you prefer.
TikkTalk processes personal information on servers in many countries around the world. We may process your personal information on a server located outside the country where you live.
Information you share
Many of our services let you share information with others. Remember that when you share information, it may be indexable by search engines, including Google.
During the Public Beta TikkTalk will only show your information to logged in users. However, TikkTalk reserves the right to create public profiles for users after we provide you with different options on sharing and removing your content.
Accessing and updating your personal information
Whenever you use our services, we aim to provide you with access to your personal information. If that information is wrong, we strive to give you ways to update it quickly or to delete it – unless we have to keep that information for legitimate business or legal purposes. When updating your personal information, we may ask you to verify your identity before we can act on your request.
We may reject requests that are unreasonably repetitive, require disproportionate technical effort (for example, developing a new system or fundamentally changing an existing practice), risk the privacy of others, or would be extremely impractical (for instance, requests concerning information residing on backup systems).
Where we can provide information access and correction, we will do so for free, except where it would require a disproportionate effort. We aim to maintain our services in a manner that protects information from accidental or malicious destruction. Because of this, after you delete information from our services, we may not immediately delete residual copies from our active servers and may not remove information from our backup systems.
Compliance and cooperation with regulatory authorities
A cookie is a small piece of text sent to your browser by a website you visit. It helps the website to remember information about your visit, like your preferred language and other settings. That can make your next visit easier and the site more useful to you. Cookies play an important role. Without them, using the web would be a much more frustrating experience.
Managing cookies in your browser
Some people prefer not to allow cookies, which is why most browsers give you the ability to manage cookies to suit you.
In some browsers you can set up rules to manage cookies on a site-by-site basis, giving you more fine-grained control over your privacy. What this means is that you can disallow cookies from all sites except those that you trust.
In the many browsers, the Tools menu contains an option to Clear Browsing Data. You can use this option to delete cookies and other site and plug-in data, including data stored on your device by the Adobe Flash Player (commonly known as Flash cookies).
Another feature of most browsers today is an incognito or private mode. You can browse in incognito or private mode when you don’t want your website visits or downloads to be recorded in your browsing and download histories. Any cookies created while in incognito mode are deleted after you close all incognito windows.